Shipping Policy

Thank you for choosing Ashley Hill , below you will find our shipping policy:

Once you place your order, we will send an email confirmation to your email that was provided during check out.

If you do not see the confirmation email in your inbox, we recommend checking your spam or junk folder to ensure that it was not mistakenly filtered.

At Ashley Hill we believe in keeping our customers informed throughout the entire shipping process. After your order is confirmed and shipped, we will provide you with a unique shipping ID and a link to track your package. Our tracking system includes a custom QR code or barcode label that is scanned at every stage of the delivery process, allowing you to easily track the location of your item as it makes its way to you. We are committed to providing a seamless delivery experience for our valued customers.

The estimated delivery time frames are:

For customers in India, approximately 3-10 working days;

For International customer approximately 7 -15 working days;

* Please note:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse.

Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.

Due to ongoing COVID restrictions placed in different states and natural disasters from time to time, delivery time frames can be affected. Your patience in such circumstances would be highly appreciated.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our Ashley Hill team will contact you via email.

Inaccurate address

If there are any address discrepancies with your order and the product is returned to us, a customer care team will be in touch.  A re-delivery cost will occur for any products that are returned to us.

Rejected by Receiver

If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent. The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons.

If you do not receive your item within 15 business days, kindly contact our friendly customer support team: support@ashleyhills.com